CRM Executive

WORK PLACE: Hồ Chí Minh
DUE DATE: Jun 28, 2025

JOB DESCRIPTIONS

Data Management:

  • Data Collection and Preparation: Gather, clean, and transform data from various sources to make it suitable for analysis.
  • Utilize customer data insights to segment the client base for more effective marketing campaigns and improve customer engagement.
  • Perform data analysis to identify customer trends, opportunities, and areas for improvement in engagement.

Client Engagement:

  • Assist in developing and executing tailored CRM strategies for VIP clients and different membership levels to enhance customer engagement and loyalty.
  • Support the maintenance and nurturing of existing client relationships and work towards reactivating dormant clients.

Client Experience Management:

  • Work closely with the brand, retail, and marketing teams to optimize every client touchpoint both online and in-store.
  • Help implement initiatives aimed at maintaining consistency and excellence in client experience across all channels.
  • Assist in the development and execution of innovative programs and events designed to enhance the client experience.

Trade Promotions & Events:

  • Support in planning and executing various trade promotions, such as end-of-season sales, Black Friday, Tet, etc., to boost sales and engage clients.
  • Assist in organizing and managing trade events, including private sales and exclusive events, ensuring a memorable experience for the clients.
  • Other: Additional tasks may be required following business needs

REQUIREMENTS

  • Proficiency in MS Office (Word, Excel, PowerPoint), other work support software.
  • Creative thinker with a strategic mindset and a strong attention to detail.
  • Have the spirit of learning, working actively
  • College or University Degree
  • Well-organization and multi-tasking abilities.

BENEFITS

  • Attractive Compensation: Competitive salary package, including fixed 13th-month salary.

  • Health & Well-being: Comprehensive healthcare insurance.

  • Career Growth: Annual performance reviews, training programs, and internal rotation opportunities to support your development.

  • Exclusive Employee Benefits: Enjoy 20–50% discounts on DAFC products and access to special internal sales events with exceptional offers on luxury items.

  • Workplace Experience: A professional, creative, and well-equipped working environment where you can explore the world of luxury fashion.

  • Team Culture & Engagement: Be part of a vibrant company culture with happy hours, team-building activities, year-end celebrations, and more.

  • Luxury Industry Exposure: A unique opportunity to work in Vietnam’s premium fashion retail sector, surrounded by iconic global brands